Need Assistance?

General enquiries

For general enquiries and help accessing our collections, services and facilities, you can contact us via email or phone.

You can also visit the library in person and ask staff at the desk for assistance.

 

Quick enquiries

Online Chat (Australia wide service)

Ask Now

Monday - Friday | 10am-7pm

 

Telephone UMRL

(02) 6022 9100

For no more than 10 minute enquiries

Monday-Friday | 9am-5pm

 

Information Requests

Email UMRL

For detailed enquiries or assistance email us at Ask a Librarian.

Available 24/7, you will receive a response within a maximum of 10 working days

 

Webmaster Contact

For problems or suggestions for improving this site, please contact the webmaster.

Troubleshooting

Having trouble reserving an item in the UMRL catalogue?

The following tips might help you to solve the problem:

  1. Do you have a pin number for accessing your information? Your default PIN is your date of birth. If you have any trouble logging-in please call at any UMRL branch and to have your record updated.
  2. Do you have the latest version of your brower software (e.g. Internet Explorer) loaded on your PC? Older version may not have the necessary features for some functions in our catalogue.
  3. Some sites are inaccessible if you have a firewall installed on your PC (Windows XP has a fiewall). Windows XP Firewall settings are located in network settings and you could add the address of the site you are trying to access as 'trusted site' but be careful which sites you add. You do not have to change your firewall settings to access the new UMRL catalogue.
  4. If you are using Windows XP with service Pack 2 loaded, it may be blocking pop-ups. Many sites use pop-ups for searches etc. A message will be diplayed (probably near the top) which tells you that pop-ups are blocked. You can turn pop-ups on (either temporarily or permanently) by right clicking on the bar etc. The new URML catalogue does not use pop-ups.
Having trouble access some sites?

See tip 2 to 4 above.

Having trouble viewing a file that ends with .pdf?
If you are trying to download a file in .pdf format you will need a recent version of Adobe Acrobat reader. Available free from Adobe
Having trouble viewing a file that ends with .doc?

If you are downloading a document in .doc format you will need a recent copy of Microsoft WORD or OFFICE (which includes MS WORD). If you have an older version and the file was created in a newer version it may not display correctly, or at all.

Broadband Info

Can I get a subsidy for connecting to broadband internet?

If you live in the UMRL (and ajoining) areas you may qualify for a government HibBIS subsidy. Details are available at HiBIS or your ISP(Internet Service Provider).

How can I connect to broadband Internet Access at home or work?

Considering connecting to the internet or upgrading to ADSL? This site Whirlpool.net.au will tell you if you can get ADSL(Broadband) at you home or business and lists the available ISPs(Internet Service Providers).

Tips on choosing an ISP

  • When you choose you ISP plan allow for significantly increased use. When you have a fast service you will probably use it more.

  • Check if the ISP charges for upload and download. Some only charge for download, some for both.

  • Cheap plans may not be cheap if the download limit is small.

  • Check what the charge for excess usage is, this varies significantly.

  • What happens if you go over your limit? Will you run up a huge bill? Will your access speed be slowed? (Sometimes the latter is preferable if you don't want to pay more but may not be suitable if you are using the connection for your business.)

  • Downloading videos, films or file-sharing may be illegal and increase you usage(downloads/uploads) significantly.

  • Do your friends send you large files by email. These may increase you usage.